1. You must be at least 18 years old to create an account and make purchases on our platform. If you are under 18, you may use our platform only with the involvement of a parent or guardian.
2. All prices displayed on our platform are in RM and exclude applicable taxes and shipping charges, unless otherwise stated. The total cost of your order, including taxes and shipping charges, will be displayed during the checkout process.
3. By placing an order on our platform, you are making an offer to purchase the selected services or products. All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors or suspected fraud.
4. We will make reasonable efforts to ship your order within the estimated timeframe indicated on our platform. However, we cannot guarantee delivery dates, as they may be affected by factors beyond our control.
5. Risk of loss and title for products purchased from our platform pass to you upon our delivery to the shipping carrier. We are not responsible for any damage, loss, or delay that may occur during shipping.
6. For service redemption, you are required minimum of one (1) day prior booking. Appointment is needed which according to outlets operation hour and slot availability.
7. Our returns and refund policy are available on our platform. Please review the policy before making a purchase. We reserve the right to refuse returns or provide refunds at our discretion, in compliance with applicable laws.
8. We reserve the right to modify or update these terms and conditions at any time. The revised terms will be effective upon posting on our platform. Your continued use of our platform after the effective date constitutes your acceptance of the revised terms.

If you have any question or concerns about these terms & conditions, please email to info@drkyoclinic.com.my.